Being brave can be lonely!

Anyone experiencing a personal crisis can contact LifeLine. Our trained counsellors are available to listen, provide support and referrals. Confidentiality is one of the cornerstones of our counselling service. We respect your right to privacy and no information you give to us will be divulged without your permission to do so. Please note that all calls to LifeLine are charged at the cost of a local call, if you live within the Cape Town calling area (021).

Our crisis telephone counselling service 021 461 1111 operates from 09h30 to 22h00, 365 days of the year.

In addition to our telephone counselling service, we offer face-to-face counselling for adults free of charge. One of our LifeLine counsellors will be available to see you for 4 one-hour counselling sessions, after which time our counsellor will refer you to a therapist or specialist counsellor, if there is a need for further consultation. Please note that our face-to-face counselling service operates on an appointment based system.

Appointments for Face-to-Face Counselling can be booked by calling us on 021 461 1113, Monday to Friday during office hours. 

HIV Counselling & Testing (HAST)

Our LifeLine counsellors are an indispensable part of the HIV and AIDS Programme (HAST) in the Western Cape. They follow the 4 steps of the “Advise, Consent, Test and Support” model to ensure that you are supported as best as possible during the testing process.

A : Advise all clients to have an HIV test      C : Explain consent and confidentiality      T : Explain testing procedure      S : Support to the client once the results are given

The primary objectives of the HAST programme are to:

  • Provide psychological support, care and counselling for people living with HIV and AIDS
  • Empower and support people living with HIV and AIDS to live positive, healthy and productive lives
  • Promote, encourage and support voluntary testing (VCT)
  • Promote and support compliance and adherence to anti-retroviral treatment and programmes; and
  • Reduce the chances of transmission of HIV from mother-to-child.


Please contact our office in Khayelitsha on 021 361 9197 to find out more about this programme and how we can assist you.