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Childline Kenya and Malawi child helpline YONECO is currently visiting Lifeline/Childline Namibia for a three-day peer exchange. The team of eight will exchange knowledge and expertise with the host as well as get a better understanding of the child protection system in Namibia through briefings, visits to the Women and Child Protection Unit, school outreach programmes, a place of safety run by the Namibia helpline and the radio programme among others.
The Swiss child helpline of pro Juventute, Telefon 147, has analysed 13,617 calls to the helpline from mid November to mid December 2007. The new software ‘TelManager’ was used to count the number and duration of the incoming calls.
The evaluation of the number of incoming calls produced the following numbers:
• 49% were test calls
• 32% were silent calls
• 19% were real calls with counselling and/or referral.
The evaluation of the duration of these three different types of calls compared with the total time of all incoming calls however showed another picture:
• 33% of the total amount of time was spent on test calls
• 7% of the total amount of time was spent on silent calls
• 60% of the total amount of time was spent on real counselling & referral.
Telefon 147 has already introduced a number of changes to their helpline service due to the results of this research. One of these changes was the installation of an entry dialling menu to distinguish incoming calls. This innovation will be carefully observed and evaluated further.
From 28 February 2008, there will be one telephone number for child helplines in every member state of the European Union: 116 111. The telephone number will contribute to the invaluable work child helplines provide by helping to protect the rights of children in the EU.
The allocation of the 116 111 number by the European Commission to child helplines means that every child within the European Union can now call a child helpline and receive support and help by dialling the same easy-to-remember short number, 116 111. The designation of the pan-European number is in recognition of the important work child helplines provide to children in the European Union and many other countries around the world.
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| LifeLine/Childline
Western Cape was established in Cape Town in 1968
and has, since then, been providing ongoing telephone
counselling, offering immediacy and an intimate
means of communication to those needing to talk.
The need for an organisation committed to the prevention
of child abuse became increasingly apparent and
in 1995 Childline became a division of LifeLine
Western Cape. On average, the crisis lines receive
around 4,500 calls per month. With offices in
Cape Town, Wynberg, Khayelitsha, Guguletu, Bishop
Lavis, Mitchell’s Plain and now in Athlone, LifeLine/Childline
Western Cape has grown considerably and now employs
113 members of staff. The majority of the organisation's
staff members work in the area of HIV/AIDS counselling
in the clinics and day hospitals around the greater
Cape Town area.
Cape Town office:
021 461 1113
Bishop Lavis office:
021 934 3027
Guguletu office: 021 633 6191
Khayelitsha office:
021 361 9197
Mitchell’s Plain office: 021 372 5591
Wynberg (Childline) office:
021 762 8198
Athlone (youth development)
office: 021 638 0913
If you need to talk, for whatever reason, we’re
here. Call 021 461 1111 or 0861 322 322 (LifeLine)
or 021 461 1114 or 08000 55 555 (Childline) at
any time of day or night, for anonymous, confidential
counselling.
LifeLine/Childline Western Cape
56 Roeland Street, Cape Town 8001
Tel: +27 21 461 1113
Fax: +27 21 461 6400
Email: info@lifelinewc.org.za
Website: www.lifelinewc.org.za
002-837 NPO
Section 18A/PBO Status : 18/11/13/1085 |
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