Friday, Jan. 24, 1964
Throwing Out the Life Line

Every time Sydney-born Methodist Evangelist Alan Walker, 52, delivered a sermon on radio or TV, his phone rang half the night with pleas for personal help. The experience told Walker that Australia's largest city (pop. 2,223,000) has a crying need—and a means at hand to solve it. And so he organized the Life Line Movement, which last March opened a $140,000 center in Sydney, where 250 Protestant laymen work 24 hours a day answering the telephone calls that come in to 310971.

Dialing the Life Line Centre brings aid of almost any kind. Switchboard operators can dispatch "trouble teams" in radio cars to answer the desperate pleas of alcoholics, unwed mothers and potential suicides. If a plea requires specialized help, Life Line can call upon a battery of professional men ranging from lawyers to psychologists to podiatrists. For cases that need follow-through, the organization can use the 14 homes, hospitals and hostels of Sydney's Central Methodist Mission, which Walker also heads. It even conducts group therapy for many of the disturbed people who come its way, although Walker and Life Line's volunteers believe that "the greatest therapy of all" is worship.

Walker believes that the ubiquitous, impersonal telephone is an ideal way to "put a mantle of Christianity" over the lonely crowd of the modern city. "Half of Sydney's population has lost all contact with the church," he says. "The problems emerging from the city cover the whole gamut of human need, from plain loneliness to suicidal despair." Since the Centre opened, the switchboard has taken more than 15,000 calls—including 90 from people who were threatening suicide. "We haven't lost one of them," says the Centre's director, Peter Stokes.

Most of its energies go to resolve less ultimate tragedies. Last week, for example, one trouble team was dispatched to help a nearly blind pensioner who had called to say he had lost faith in life; the team cleaned up his dingy room, bought him food, and above all found him the companionship he needed. Life Line is so vital an addition to Sydney that it is listed on the telephone directory's page of emergency numbers, along with the police and fire departments. And Christians in Brisbane and Adelaide have been inspired to organize similar groups, using Life Line's motto: "Help is as close as the telephone."

Find this article at: http://www.time.com/time/magazine/article/0,9171,875674,00.html

LifeLine/Childline Western Cape was established in Cape Town in 1968 and has, since then, been providing ongoing telephone counselling, offering immediacy and an intimate means of communication to those needing to talk. The need for an organisation committed to the prevention of child abuse became increasingly apparent and in 1995 Childline became a division of LifeLine Western Cape. On average, the crisis lines receive around 4,500 calls per month.

With offices in Cape Town, Wynberg, Khayelitsha, Guguletu, Bishop Lavis, Mitchell’s Plain and now in Athlone, LifeLine/Childline Western Cape has grown considerably and now employs 113 members of staff. The majority of the organisation's staff members work in the area of HIV/AIDS counselling in the clinics and day hospitals around the greater Cape Town area.

Cape Town office: 021 461 1113
Bishop Lavis office: 021 934 3027
Guguletu office: 021 633 6191
Khayelitsha office: 021 361 9197
Mitchell’s Plain office: 021 372 5591
Wynberg (Childline) office: 021 762 8198
Athlone (youth development) office: 021 638 0913

If you need to talk, for whatever reason, we’re here. Call 021 461 1111 or 0861 322 322 (LifeLine) or 021 461 1114 or 08000 55 555 (Childline) at any time of day or night, for anonymous, confidential counselling.

LifeLine/Childline Western Cape
56 Roeland Street, Cape Town 8001
Tel: +27 21 461 1113
Fax: +27 21 461 6400
Email: info@lifelinewc.org.za
Website: www.lifelinewc.org.za
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Throwing Out the Life Line
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